Frequently Asked Questions

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The design process

We have an initial conversation with you to find out what you’re trying to achieve with an email template and the audience you’re trying to reach.

We also try to gauge what your long-term needs might be, and whether you need more than one template to give you flexibility in how you communicate.

After an initial consultation we create a template for you. We work with you until you are happy with the final design.

It can be as quick or as involved as you need. Anything from a few days really…

One-to-one. A designer from our team works with you throughout the process, to ensure you get the solution you need.

You can upload your own images and inputting text is very simple, meaning you can generate new email campaigns really easily.

A key feature of this service is that you can use the template over and over again. Just add new text and images to keep your communications fresh.

Using the system

Very. You certainly don’t need to be techy to use it – though if you are, you’ll appreciate the benefits Design Mail brings.

We’re happy to help you through getting started. Just give us a bell or drop us an email any time with any questions.

Absolutely. You can set up as many different contact groups as you want and Design Mail makes it really easy for you to manage these contacts and keep lists clean and up to date.

You don’t need to do anything: Design Mail automatically tracks a wide variety of data about your emails.

You can view a summary of email activity in a variety of formats – from graphs to pie charts. You can see how successful your email has been; who’s opened them, what recipients have clicked on and whether any emails have bounced.

All sensitive data is stored on servers behind a constantly maintained firewall. We use SSL for passing any credit card information so that it can’t be intercepted in transit. In addition, your data is constantly copied to a redundant backup server and everything is backed up to an off-site location every night.

It’s difficult to put an exact time on it. We know once you’ve decided you want a Design Mail account you’ll want it up and running as soon as possible and we do our best to work to your timeframes.

On average, we’d say it’s best to allow 2-3 weeks for the whole process, from when you first get in touch. A lot depends on identifying exactly what you need from the template(s). But we’re used to working to quick turnaround times, so if you need it super-fast, just ask.

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